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Legal notice
Last updated: July 2026.
1. Publisher
The site demenagement.onlyway.be is published by:
Only Way SRL (private limited company), trading as « Only Way Déménagement »
Registered office: Rue du Pinson 64, 1170 Watermael-Boitsfort (Brussels), Belgium
Company number (CBE): 1029.126.052
VAT: BE 1029.126.052
Register of legal entities: French-speaking Enterprise Court of Brussels
Phone: 0479 73 03 49
Email: demenagement@onlyway.be
Activity: removal services for households and businesses (NACE code 49.42), hire of a furniture lift with operator, packing, dismantling and reassembly of furniture, international moves, throughout Belgium.
2. Hosting
The site is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States, vercel.com, delivered through a server network that includes the European Union.
3. Prices, quotes and offers
The prices published on this site are stated excluding VAT unless otherwise indicated and correspond to the price list applied by Only Way SRL on the date of publication. They describe the cost of each item (van charge, hourly labour, furniture lift, materials) and not the total amount of a job: that depends on the time actually worked, the number of movers deployed and the options chosen.
Publishing these prices constitutes neither a contractual offer nor a commitment on a total amount. Only a written quote, dated and accepted by the client, binds Only Way SRL. Unless stated otherwise on the quote, our quotes are valid for 30 days from issue.
The VAT rate applicable to removal services is 21 %. The reduced 6 % rate provided for certain immovable works does not apply to removals, whatever the age of the property. The rate applied is stated on every quote and every invoice.
4. Order, cancellation and postponement
The contract is formed by written acceptance of the quote, by email or by signature. Unless stated otherwise, no deposit is required.
A removal ties up a van and a crew for a full day: a late cancellation cannot be moved to another customer. Unless agreed otherwise in writing:
- cancellation or postponement more than 7 days before the agreed date: free of charge;
- from 7 days to 48 hours: 30 % of the quoted amount;
- less than 48 hours or on the day: 50 %.
This compensation is reciprocal: if Only Way SRL cancels or postpones within the same periods for a reason of its own, it owes the customer an equivalent amount. Force majeure, on either side, gives rise to no compensation.
5. Right of withdrawal
For contracts concluded at a distance or off our premises, a consumer normally has 14 days to withdraw. That right does not apply to a removal: article VI.53, 12° of the Belgian Code of Economic Law excludes goods transport services supplied on a specific date or period, which is precisely the case of a removal booked for an agreed day.
For any service supplied without an agreed date, the 14-day period does apply; if you expressly ask us to start within that period, you remain liable for what has already been performed should you withdraw.
6. On the day of the removal
The customer guarantees access to both addresses, the availability of the parking space where the permit was entrusted to us, and that appliances have been disconnected beforehand. Furniture must be emptied unless the quote states otherwise.
Not carried: cash, jewellery, securities, official documents, data carriers and items of exceptional value, nor dangerous goods, animals or fragile plants. The customer carries these personally or declares them in writing before the job.
Visible damage must be reported on the same day, before the crew leaves, and recorded in writing. Damage that is not visible must be reported within 7 days, in writing and with photographs. After those periods, a claim can no longer be reliably linked to the job.
7. Invoicing and payment
Unless the quote states otherwise, invoices are payable within 15 days of issue, by bank transfer.
Where a consumer pays late, a first reminder is free of charge and opens a 14-calendar-day period before any increase, in accordance with Book XIX of the Code of Economic Law. Any interest and fixed compensation stay within the statutory caps of that Book. Between businesses, the interest and recovery costs of the Act of 2 August 2002 apply.
8. Parking permit
Where the client asks for it, Only Way SRL files the parking authorisation request with the relevant municipality on their behalf. The cost of the municipal authorisation is passed on to the client at cost, with no handling fee. The issuing of the authorisation, its lead times and its conditions fall solely within the municipality's competence; Only Way SRL cannot be held liable for a refusal, a late issue, or third parties failing to respect the reserved space.
9. Intellectual property
All elements of this site (text, the Only Way logo, structure, code) are protected by copyright and belong to Only Way SRL or its licensors, unless stated otherwise. Any reproduction, representation or reuse, in whole or in part, without prior written authorisation is prohibited. The trademarks and names cited belong to their respective holders.
10. Insurance
Only Way SRL is insured for the conduct of its removal activities. The insurance certificate, stating the cover and limits in force, is provided on simple request to demenagement@onlyway.be.
11. Liability
Only Way SRL takes the greatest care over the information published on this site, but guarantees neither its completeness, nor its permanent accuracy, nor the uninterrupted availability of the site. Practical or regulatory information (parking request lead times, VAT rates, preparation advice) is provided in general terms and does not replace personalised advice or consultation of official sources.
Links to third-party sites are provided for your convenience; Only Way SRL exercises no control over their content and disclaims all liability in that respect.
12. Disputes, mediation and applicable law
Should any difficulty arise, we invite you to contact us first at demenagement@onlyway.be: most questions are settled simply and quickly.
In accordance with the Belgian Code of Economic Law, consumers may also apply to the Consumer Mediation Service: North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, tel. 02 702 52 00, mediationconsommateur.be.
This site and any contractual relationship with Only Way SRL are governed by Belgian law. A consumer may always bring the dispute before the court designated by law, including the court of their own domicile: no clause on this site departs from that. For business customers, the courts of the judicial district of Brussels have sole jurisdiction.